Returns & Exchanges Policy

At BERNY, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Log into your BERNY account and visit the 'Order History' section to select the items you wish to return and receive your RMA number.

2

Prepare Your Package

Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing