Frequently Asked Questions

Everything you need to know about your BERNY shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days, while express shipping arrives within 2-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions for the best fit.

Which payment methods do you accept?

BERNY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How should I care for my BERNY garments?

To ensure longevity, we recommend following the care label instructions inside each piece. Generally, washing in cold water and air drying is best for preserving fabric quality.